Field Support Network Engineer At Swift Networks

Field Network Support Engineer At Swift Networks

Position Summary The Field Support Network Engineer is a critical client-facing role responsible for the installation, configuration, troubleshooting, and maintenance of our clients' network infrastructure. This individual will serve as the primary technical resource on-site, ensuring network performance and security meet our high standards. The ideal candidate is a hands-on problem-solver with deep technical knowledge, excellent customer service skills, and the ability to work independently in dynamic environments. Key Responsibilities Network Implementation & Installation Perform on-site installation, configuration, and testing of network hardware, including routers, switches, firewalls, wireless access points, and controllers. Run, terminate, and test copper and fiber optic cabling (Cat5e/6/6a, Single/Multi-mode Fiber). Implement and validate network designs and diagrams provided by senior architects. Rack, stack, and cable equipment in data centers and wiring closets. Assist with circuit turn-ups and provisioning (e.g., MPLS, DIA, Broadband). Troubleshooting & Support Provide advanced Tier 2/3 technical support and problem resolution for network-related issues, responding to service tickets in a timely manner. Conduct root cause analysis for network incidents and implement permanent corrective actions. Utilize diagnostic tools (e.g., ping, traceroute, Wi-Fi analysers, packet captures via Wireshark) to diagnose and resolve complex network problems. Perform scheduled network health checks and proactive maintenance. Collaborate with the NOC (Network Operations Center) and remote support teams to resolve issues efficiently. Documentation & Client Management Create and maintain detailed, accurate network documentation, including: Network diagrams and topology maps Equipment inventories and asset records Configuration details and change records Client site reports and post-visit documentation Serve as the primary technical point of contact for clients on-site, managing expectations and communicating clearly regarding project status and issue resolution. Provide training and knowledge transfer to client staff and junior engineers as needed. Required Qualifications & Skills The job holder must have a Bachelor's Degree 2nd Class Honors (Upper division) in Computer Science, Information Technology, or a related field, or equivalent practical experience. Experience: 3+ years of hands-on experience in a field-based network support or implementation role. Technical Proficiency: Essential: Strong practical knowledge of TCP/IP, VLANs, DHCP, DNS, and subnetting. Essential: Proven experience with configuring and troubleshooting Cisco/Meraki, HPE/Aruba, or similar enterprise-grade switching and routing platforms. Essential: Experience with firewall configuration and administration (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower). Essential: Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling. Strong understanding of network security principles. Familiarity with fiber optic and copper cabling standards and best practices. Certifications (Highly Desired): CCNA (Cisco Certified Network Associate) is strongly preferred. Equivalent or higher certifications (e.g., Network+, JNCIA, PCNSA) will be considered. Soft Skills: Exceptional customer service and professional client-facing skills. Outstanding problem-solving and analytical abilities. Strong verbal and written communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Self-motivated and able to work with minimal supervision.