Field Officer (entry-level) - Gombe At New Incentives

Job Summary

• New Incentives - All Babies Are Equal (NI-ABAE) is seeking Field Officers to expand its operations to prevent child mortality in northern states in Nigeria.
• The Field Officers will support the New Incentives program, which uses cash transfers to encourage mothers to complete their infants' immunization schedules. The program operates in cooperation with the State Primary Healthcare Development Board in all states where it operates. The primary duty in the role will be enrolling beneficiaries at public clinics.
• Field Officers are hired full-time, work at clinics throughout the states we operate in, and must already be based in or reside in the LGAs and wards we operate in.

Position Responsibilities

CCT Disbursements (60%):

• Enrollment: Sign up eligible beneficiaries using strict criteria.
• Reporting: Submit detailed enrollment logs and manage cash safely.
• Caregiver Coaching: Explain next visit dates and encourage clinic returns.
• Vaccine Tracking: Verify vaccinations, check health cards, and log supply shortages.
• Health Education: Deliver talks on the benefits and side effects of immunization.
• Fraud Prevention: Prevent cheating by beneficiaries or health facility staff.
• Community Engagement: Address local settlement issues and promote the benefits of vaccination.
• Boundary Control: Ensure only infants living in the designated area enroll.
• Outreach Support: Track and drive local attendance at community immunization campaigns.

Clinic and Settlement Activities and Surveys (20%):

• Problem Solving: Spot clinic issues early, suggest solutions, and inform the Field Manager (FM).
• Stakeholder Engagement: Discuss enrollment and vaccination barriers with clinic staff and community leaders.
• Defaulter Tracking: Find out why families miss appointments while keeping their data private.
• Awareness Campaigns: Run community awareness activities directed by the FM.
• Reporting: Write detailed, insightful reports after completing assigned tasks.
• Staff Appreciation: Hand out clinic gifts, update the progress poster, and log distributions.
• Data Collection: Complete field surveys across assigned settlements and geographic areas.

Supply-side and Stakeholder Relationships (10%):

• Relationship Management: Maintain good relations with clinic staff, Imams, traditional birth attendants (TBAs), and local leaders.
• Issue Assessment: Investigate the root causes of low enrollment and missed appointments.
• Supply Tracking: Monitor stock, report shortages daily, and communicate upcoming supply needs to clinics.
• Incident Response: Act as the first responder for fraud, supply issues, and security concerns.

Security Awareness (5%):

• Protocol Compliance: Follow all organizational security rules, policies, and standard operating procedures (SOPs).
• Daily Checks: Call village and clinic leaders every morning for local security updates.
• Incident Reporting: Immediately report all local security incidents, even if they do not directly impact operations.
• Safety Responsibility: Take active ownership of personal safety and team safety in the field.

Other duties/Special Projects (5%):

• Professional Development: Complete all mandatory training sessions and performance appraisals.
• Special Assignments: Assist with ad-hoc projects requested by management.
• Role Flexibility: Adapt to varying duties if covering as a Reserve, Supervising, or Logistics Officer.

Key Requirements

• Education: SSCE, Diploma, CHEW (Community Health Extension Worker), or a related qualification.
• NGO Experience: Prior work in the NGO sector is preferred but not mandatory.
• Time Frame: Minimum of 1 to 2 years of relevant work experience.

Skills and Competencies:

• Language: Fluent in Hausa and other local dialects (written and verbal).
• Location: Must be an indigene of the local government area (LGA) and currently live in the operational ward.
• Mobility: Willing to travel via public transport to work at remote public health clinics several days a week.
• Health System Knowledge: Familiar with Nigerian clinic documentation, infant health, and routine immunizations.
• Data Management: Experienced in collecting, analyzing, and reporting health data.
• Financial Diligence: Highly organized and careful when managing project funds and cash.
• Tech Literacy: Proficient with smartphones, internet browsers, Microsoft Excel, and Microsoft Word.
• Professional Traits: Detail-oriented, hard-working, responsive to phone/email, and comfortable in a fast-changing environment.
• Core Values: Deeply passionate about helping communities and reducing infant mortality.