Carry out physical visits to assigned customer and business locations to validate the accuracy and current status of information provided.
Evaluate the operational status of businesses and retail customers during field visits and identify significant changes that may require further attention.
Recognize early signs of financial, operational, behavioural or location-related risks and escalate relevant findings through the appropriate channels.
Investigate discrepancies between available customer information and field observations, identifying unusual activities, false representations, relocated businesses or other potential fraud indicators.
Collect relevant information through direct observation and customer interaction to provide a clear picture of the situation on the ground.
Capture supporting evidence in accordance with established field verification standards.
Identify cases requiring urgent attention based on field observations and ensure that critical findings are promptly escalated to the relevant team.
Provide reliable field information that enables relevant teams to make informed decisions regarding customer management, risk mitigation and recovery actions.
Requirements
Education: Recent graduate (B.Sc. or HND) in Business, Finance, Economics, Social Sciences, or a related discipline.
Lagos Route Knowledge: Strong familiarization with key commercial districts, markets, and routes across Lagos State.
Observational & Communication Skills: Ability to conduct subtle, professional physical assessments and interact effectively with retail customers and business owners.
Tech Proficiency: Comfort using mobile applications, smartphone tools, and GPS-enabled survey platforms.
Integrity: Uncompromising personal ethics and commitment to accurate, unbiased reporting.