We are seeking a motivated and target-driven E-commerce Sales Executive to drive online sales and promote the company's products across digital platforms.
The role involves following up on generated leads, engaging potential customers, converting enquiries into orders, and contributing to overall brand growth.
Key Responsibilities
Follow up with leads generated from the company's website, social media, advertisements, and other online channels.
Contact prospective customers through phone calls, WhatsApp, social media, and other approved platforms.
Convert leads and online enquiries into confirmed orders and sales.
Promote and recommend the company's products based on customers' needs.
Respond promptly to product enquiries, pricing questions, and customer requests.
Follow up consistently with interested customers who have not completed their purchases.
Promote ongoing offers, discounts, new products, and campaigns to customers.
Upsell and cross-sell relevant products to increase order value.
Maintain accurate records of leads, customer interactions, follow-ups, and sales.
Assist customers throughout the online purchasing process where necessary.
Follow up on pending orders and coordinate with the relevant teams to ensure smooth order fulfilment.
Build strong relationships with new and existing customers to encourage repeat purchases and referrals.
Identify customer objections and provide appropriate solutions to close sales.
Monitor customer feedback and report common concerns or product requests to management.
Work with the Marketing team to improve online promotions and sales campaigns.
Meet and exceed assigned daily, weekly, and monthly sales targets.
Prepare regular reports on sales activities, lead conversion, and revenue generated.
Key Performance Indicators (KPIs)
Number of leads contacted.
Number of follow-ups completed.
Lead-to-sale conversion rate.
Daily/weekly/monthly sales.
Revenue generated.
Number of orders confirmed.
Average order value.
Repeat customer sales.
Achievement of assigned sales targets.
Requirements
OND, HND, or Bachelor's Degree in Marketing, Business Administration, Sales, E-commerce, or a related field.
1 - 3 years' experience in e-commerce sales, telesales, digital sales, customer service, or a similar role.
Previous experience selling products through WhatsApp, social media, websites, or other online platforms is an advantage.
Proven ability to convert leads into paying customers.
Comfortable making frequent sales calls and conducting customer follow-ups.
Ability to work with sales targets and performance-based incentives.
Basic knowledge of e-commerce and online customer purchasing processes.
Good computer literacy and ability to use digital communication tools.