We're hiring a sharp, resourceful E-commerce Sales Associate to power SunFi's direct-to-customer sales engine. This is a hybrid role at the intersection of sales, operations, and data, not a script-based call center position. You'll manage the frontlines of our inbound funnel: qualifying leads, holding intelligent solar conversations, tracking data across CRM tools, and ensuring no opportunity slips through the cracks. You'll work closely with the Platform Strategy & Ops Manager to translate digital interest into revenue, and design scalable, repeatable sales processes in the process.
This role is critical to SunFi's e-commerce strategy. Speed, accuracy, and ownership matter.
Responsibilities:
Qualify inbound leads from forms, WhatsApp, social, and phone. Match customers with the right product tiers based on power needs, budgets, and constraints.
Guide customers through system selection, payment plan discussion, and objection handling, over phone and chat.
Maintain clean, up-to-date lead records across platforms (PressOne, Zoho Desk, SalesIQ, Monday.com).
Coordinate with concierge, ops, and fulfillment teams to ensure customers move smoothly from interest to onboarding to installation.
Escalate blockers, surface lead trends, and suggest funnel optimizations.
Help test scripts, outreach variations, and lead-handling frameworks.
Capture frequent questions, objections, and behavior patterns that can inform marketing and product decisions.
What success looks like
Quantitative Metrics
Achieve or exceed weekly conversion targets from inbound leads.
Close high-quality leads in ≤72 hours from point of contact to KYC.
Maintain >95% data accuracy across lead status, contact info, and sales notes.
Ensure <5% lead drop-off during handoffs or follow-ups.
Qualitative Excellence
Ownership of lead pipeline - no lead ignored, no call missed.
Clear, accurate reporting of progress and blockers to your manager.
High trust from customers and internal teams; you're known as a closer and an operator.
Proactive mindset, you spot inefficiencies and propose improvements.
Who You Are
You're confident, articulate, and genuinely enjoy speaking to people.
You know how to ask the right questions, not just read from a script.
You've worked in telesales, inside sales, or customer-facing operations, and you've hit quota.
You're fast, structured, and data-conscious. You can follow a CRM flow without missing a step.
You understand (or can quickly learn) the basics of solar solutions and payment plans.
You work well with little supervision and treat leads like high-value assets.
Requirements
3 years in telesales, inside sales, customer acquisition, or CRM-heavy roles.
Proven history of lead conversion success.
Excellent spoken and written English.
Familiarity with CRM tools (Zoho, HubSpot, Salesforce, or similar).
Strong phone presence, patience, and clarity in communication.
Experience in energy, fintech, or e-commerce is a plus (but not required).