To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Duties & Responsibilities
POS Solution design and implementation.
POS application certification with schemes/PTSA.
Provide technical and functional support for POS configuration platforms.
Monitor channel performance and ensure high availability and uptime of transaction processing platform.
Manage and resolve channel-related incidents, service requests, and escalations within SLA.
Payment Platform management and transaction switching
Merchant/Agent registrations
Supper Agents/Banks Host to Host implementations
Payattitude implementation on 3rd party devices
2nd level merchants/Agents support
Participate in UAT (User Acceptance Testing) and deployment of new POS.
Liaise with third-party service providers and aggregators for channel service resolution and optimization.
Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
Ensure compliance with security standards, operational procedures, and regulatory requirements.
Key Performance Indicators
Channel uptime and service availability
Response and resolution time to incidents and support tickets
Effective project management and delivery.
Number of escalations closed within SLA
Quality of documentation and reporting
End-user satisfaction rating
Requirements
Education:
OND in Computer Science, Information Technology, Engineering, or a related field.
Experience:
0-2 years' experience in an IT support or digital banking operations role.
Key Competency Requirements:
Knowledge:
Good understanding of digital channel platforms, APIs, and transaction processing.
Familiarity with payment processing, transaction monitoring, and dispute handling.
Skill / Competencies:
Basic SQL knowledge and ability to analyze system logs and reports.
Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
Strong problem-solving and communication skills.
Ability to work under pressure and meet tight deadlines.
Customer-focused attitude and commitment to quality service delivery.