The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer
Answer inquiries regarding Green Africa Products
Educate and enlighten customer on the new and existing products of the company
Provide customers with travel suggestions and information sources and respond to enquiries
Inform customers of essential travel information, such as travel times, operating terminal etc
Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
Responsible for post-departure activities and front-line document
Always seek to secure Customer Loyalty by providing exceptional service
Resolution of Customer problems and ensuring that customers' needs are met adequately
Book reservations and issue tickets to customers if there is a requirement
Plan route and compute ticket cost, using schedules and computer
Make ticket booking, quote fare, and send to direct customers by email
Prepare and forward daily sales report to the gLead at every close of shift
Prepare customer invoices and accept payment
Respond to enquiries
Determines whether space is available on travel dates requested by customer
Maintain accurate records and update PNR files
Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Must have skills
Communication
Analytical
Problem solving
Qualifications
Bachelor's degree in any related field
Creative and proactive personality with "can do" approach
Exceptional Communication and Interpersonal skills