The Digital Platform Officer will manage, monitor, and administer the company's digital platforms day-to-day. The role will ensure that platforms remain functional, up to date, user-friendly, and aligned with business objectives while supporting users and coordinating with internal and technical teams to resolve issues.
- Manage and maintain the company's digital platforms, websites, portals, and other online channels.
- Update platform content, information, products, services, announcements, and other digital materials as required.
- Monitor platform performance, functionality, availability, and user activity.
- Identify and report technical issues, bugs, and platform challenges and follow up with relevant technical teams for resolution.
- Manage user accounts, access, permissions, and platform-related requests.
- Provide first-level support and guidance to users experiencing platform-related issues.
- Monitor user feedback and recommend improvements to enhance user experience.
- Ensure that digital content and platform information are accurate, current, and properly presented.
- Generate regular reports on platform usage, activities, issues, and performance.
- Maintain proper records of platform activities, updates, incidents, and user requests.
- Work with IT, marketing, operations, and other relevant teams to implement platform improvements and digital initiatives.
- Ensure compliance with company policies, data protection requirements, and digital security procedures.
- Support the implementation and testing of new digital features, tools, and platform updates.
Key Skills & Competencies
- Digital platform management
- Strong computer and technology skills
- Data management and reporting
- Problem-solving and troubleshooting
- Excellent communication and user-support skills
- Attention to detail
- Good organisational and time-management skills
- Ability to manage multiple tasks and priorities
- Adaptability and willingness to learn new technologies
- Strong teamwork and stakeholder management
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Digital Marketing, or a related field.
- 2 - 4 years of experience in digital platform administration, website management, IT support, digital operations, or a similar role.
- Experience managing websites, online platforms, portals, or digital applications.
- Basic understanding of website content management systems (CMS), digital tools, and platform analytics.
- Proficiency in Microsoft Office and other relevant digital tools.