The Customer Representative will serve as the first point of contact for patients and visitors, providing excellent customer service and ensuring a smooth and welcoming patient experience.
Key Responsibilities
Welcome and attend to patients and visitors professionally.
Register patients and maintain accurate patient information.
Manage enquiries, appointments, calls, and front-desk activities.
Direct patients to the appropriate departments.
Follow up on patient requests and complaints.
Maintain accurate front-desk records.
Support billing and administrative processes where required.
Ensure the reception area remains organised and professional.
Promote excellent patient experience and customer satisfaction.
Requirements
SSCE, OND, or Nursing Assistant qualification.
0 - 2 years relevant experience.
Excellent communication and interpersonal skills.
Customer-service oriented and presentable.
Basic computer literacy.
Ability to work under pressure and maintain professionalism.
Important location requirement:
Applicants for all positions MUST reside within Mile 12, Agric, Ikorodu, and surrounding areas of Lagos State, with reasonable access to the hospital.
Strictly for applicants residing in Lagos State.
Applicants who live far outside the stated areas may not be considered due to the operational requirements of the facility.