We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as a key link between the organisation and its customers, clients, and stakeholders, ensuring timely communication, effective issue resolution, and high customer satisfaction.
KEY RESPONSIBILITIES
Build and maintain strong relationships with customers and key clients.
Manage customer enquiries, complaints, feedback, and follow-ups.
Ensure timely and professional communication with customers and stakeholders.
Monitor customer satisfaction and identify areas for improvement.
Develop strategies to improve customer retention and loyalty.
Coordinate client meetings, engagement activities, and follow-ups.
Prepare and manage professional customer-facing communications.
Track customer complaints, feedback, resolutions, and engagement metrics.
Work closely with Sales, Marketing, Operations, and other departments to improve customer experience.
Support corporate communications and maintain the organisation's professional image.
Prepare regular customer relationship and communication reports for management.
Requirements
Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field.
3 - 5 years of relevant experience in Customer Relationship Management, Communications, Client Service, Public Relations, Sales Support, or a related role.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Excellent interpersonal, negotiation, and conflict-resolution abilities.
Strong organisational, follow-up, and problem-solving skills.
Proficiency in Microsoft Office and CRM/customer-management tools.
Ability to work under pressure and manage multiple priorities.
Professional appearance, confidence, emotional intelligence, and a strong customer-focused mindset.