- Customer Consultation: Understanding customers' skincare, haircare, and beauty needs and providing appropriate product recommendations.
- Product Knowledge: Maintain strong knowledge of skincare, cosmetic, personal care, and beauty products stocked in the pharmacy.
- Customer Education: Educating customers on proper product usage, skincare routines, precautions, and expected outcomes.
- Sales & Product Support: Supporting sales through effective product recommendations, cross-selling, and excellent customer service.
- Inventory & Merchandising: Supporting proper arrangement, monitoring and presentation of skincare and cosmetic products.
Key Responsibilities
Customer Consultation & Skincare Support
- Conduct basic customer consultations to understand skincare concerns, preferences, and beauty needs.
- Recommend suitable skincare, cosmetic, and personal care products based on customers' needs.
- Educate customers on appropriate skincare routines and correct product application.
- Provide guidance on the use of cosmetic products while staying within professional scope.
Product Knowledge & Pharmacy Support:
- Maintain up-to-date knowledge of skincare, cosmetics, haircare, and personal care products available in the pharmacy.
- Explain product ingredients, benefits, directions for use, and precautions to customers.
- Stay informed about new beauty and skincare products introduced into the pharmacy.
- Assist in receiving, arranging, labeling, and displaying cosmetic and skincare products.
- Monitor product availability and report low-stock or fast-moving products to the Pharmacy Operations Lead.
Sales & Customer Experience:
- Support the achievement of sales targets for skincare, cosmetics, and wellness products.
- Identify opportunities for appropriate cross-selling and upselling based on customer needs.
- Follow up with customers where required to gather feedback on products and overall service experience.
- Handle customer questions and complaints professionally and escalate unresolved issues appropriately.
Hygiene, Safety & Compliance:
- Maintain a clean, hygienic, and professional consultation and product display area.
- Ensure cosmetic testers and tools are handled and maintained hygienically.
- Observe pharmacy policies and procedures relating to customer safety, product handling, and confidentiality.
- Avoid making medical diagnoses or recommending prescription medication outside the scope of the role.
Documentation & Reporting:
- Maintain accurate records of customer consultations and relevant product recommendations where required.
- Track customer feedback and frequently requested skincare or cosmetic products.
- Assist in preparing basic sales and product performance reports.
- Support promotional activities, product launches, and in-store beauty campaigns.
- Participate in meetings, training sessions, and other pharmacy activities as assigned.
Qualifications & Experience
- Bachelor's Degree in Cosmetology, Beauty Therapy, Esthetics, or a related field.
- Relevant professional certification in cosmetology, skincare, or beauty therapy is an advantage.
- 1-2 years of relevant experience.
- Strong knowledge of skincare products, cosmetic ingredients, and beauty routines.
- Experience in customer consultation and retail sales is an added advantage.
- Strong knowledge of skincare, cosmetics, beauty, and personal care products.
- Good communication and product presentation skills.
- Ability to assess customers' basic skincare and beauty needs.
- Attention to detail and good organizational skills.
- Professional appearance and personal grooming.
- Strong integrity and respect for customer confidentiality.
- Willingness to learn about new products and industry trends.