Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity.
Ensure smooth running of the core application systems through process issue resolutions and optimisation where required.
Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame.
Also, ensure that calls are escalated and communicated to the required support area and user.
Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc.
Ensure the duration and severity of service disruptions due to system downtime are minimized.
Successful resolution of application and system environment issues
Reduced number of incidents
In depth post-mortem analysis after downtimes for prevention of further incidents.
Reduced number of incidents
Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.
Resolution of user-reported application-related issues
Reduced number of incidents
Deployment of applications patches (custom and product)
Qualifications
BSc in IT, Computer Sciences or related field
Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration.
Experience:
3-5years experience in technical support and management of Core and Peripheral Applications,
Effective communication of technical development requirements and stages with stakeholders, Use of Agile frameworks to support software integration and implementation, resolution of product design and implementation to meet business goals.
3-5 years Knowledge of Banking Products and Systems. Knowledge of Windows Operating system and related software.