The Controlling Officer will be responsible for monitoring and coordinating all security operations from the control room, including tracking patrol movements, managing radio/communication systems, responding to incidents in real time, and ensuring that all guards, drivers, and supervisors are properly deployed and accounted for at all times.
The ideal candidate must be alert, decisive under pressure, and able to work rotating shifts, including nights, weekends, and public holidays.
Key Responsibilities
Monitor CCTV feeds, GPS/vehicle tracking systems, and communication channels to oversee real-time security operations.
Maintain constant radio contact with patrol teams, guards, and supervisors on the ground.
Log and respond promptly to incidents, alarms, and distress calls, escalating to management or emergency services as required.
Coordinate deployment and movement of patrol vehicles and personnel across assigned locations.
Maintain accurate shift logs, incident reports, and attendance records for field staff.
Ensure all posts and client locations are covered according to schedule; flag and resolve staffing gaps immediately.
Liaise with clients, supervisors, and management to relay urgent updates or operational changes.
Liaise with the operation department to go for patrol.
Call and Receive information from each locations.
Conduct routine checks/call-outs to confirm guards are alert and stationed correctly.
Prepare and submit shift handover reports and daily operational summaries.
Support investigations into incidents, breaches, or complaints by providing accurate control room records.
Perform any other duties assigned by supervisors or management.
Requirements
Minimum of OND / HND / B.Sc.Degree in any discipline; a background in security studies, criminology, or a related field is an advantage.
Minimum of 2 years' experience in a control room, dispatch, or security operations role (mandatory).
Prior experience in the private security industry is highly desirable.
Ability to work rotating shifts, including nights, weekends, and public holidays.
Strong communication skills, both written and verbal, with clear radio/phone etiquette.
Calm, decisive, and able to manage high-pressure or emergency situations effectively.
Proficiency in Microsoft Office and familiarity with CCTV/GPS tracking or monitoring software.
High level of integrity, discretion, and attentiveness.
Skills & Competencies:
Situational awareness and real-time decision-making