We are seeking a proactive, organized, and commercially minded Commercial Assistant to provide administrative and operational support to the Commercial team.
The successful candidate will assist with sales coordination, customer relationship management, order processing, documentation, reporting, market research, and other commercial activities.
The role requires strong attention to detail, good communication skills, and the ability to work effectively with customers and internal departments.
Key Responsibilities
Provide day-to-day administrative and operational support to the Commercial team.
Assist in processing customer orders, quotations, invoices, delivery documentation, and other commercial records.
Maintain accurate and up-to-date customer and sales records.
Follow up on customer orders and coordinate with Operations, Warehouse, Logistics, Finance, and other relevant departments.
Assist with monitoring sales activities, targets, orders, deliveries, and outstanding customer requests.
Prepare periodic sales and commercial reports for management.
Support the Commercial Manager in tracking customer accounts, sales performance, and business opportunities.
Respond to customer inquiries and ensure requests are directed to the appropriate team for resolution.
Maintain professional communication with customers, distributors, suppliers, and other business partners.
Assist in preparing quotations, proposals, presentations, and other commercial documents.
Support market research and gather information on customers, competitors, pricing, and market trends.
Maintain an organized filing system for contracts, customer documents, correspondence, and commercial records.
Assist with reconciliation of sales and delivery information and escalate discrepancies where necessary.
Track customer complaints, feedback, and resolutions.
Support customer visits, meetings, sales activities, and other commercial initiatives.
Ensure commercial documentation is accurate, complete, and properly authorized.
Assist in monitoring outstanding payments and liaise with the Finance team where required.
Identify opportunities to improve commercial processes and customer service.
Perform any other duties assigned by the Commercial Manager or management.
Requirements & Qualifications
OND, HND, or Bachelor's Degree in Business Administration, Marketing, Economics, Accounting, Finance, Sales, Supply Chain, or a related discipline.
1 - 3 years of relevant experience in commercial support, sales administration, customer service, business development, or a similar role.
Experience in an FMCG, manufacturing, logistics, distribution, or industrial environment is an advantage.
Good understanding of sales and commercial processes.
Strong proficiency in Microsoft Office, particularly Excel and Word.
Good numerical, analytical, and reporting skills.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Ability to manage multiple tasks and meet deadlines.
Strong customer-service orientation and professional interpersonal skills.
Ability to work effectively with cross-functional teams.
Relevant professional or technical certifications will be an added advantage.