Seedstars is hiring Collection Specialists to support loan repayment and portfolio quality for entrepreneurs financed under the P2S program. This is a central collection role not door-to-door recovery. Loan Collectors combine phone-based follow-up with targeted field verification, working closely with Loan Officers, coaches, and Entrepreneur Support Organizations (ESOs) to keep repayments on track and validate the information that drives the loan collection process.
Collection Specialists report to the country Loan and Portfolio Lead and work day-to-day with Loan Officers, Coaches, and ESOs.
Contract duration aligned with the P2S program.
Only shortlisted candidates will be contacted.
Key Responsibilities
Collections & Repayment Follow-up
Conduct high-volume phone call follow-ups with borrowers based on loan due dates, following digital messaging (SMS/WhatsApp) touchpoints.
Work with ESOs and coaches to drive timely repayments across their cohorts.
Support repayment monitoring for direct borrowers (non-ESO entrepreneurs), including bank account linkage and direct debit mandate follow-up.
Field Verification & Spot Checks
Conduct field visits to confirm entrepreneurs are present and operating at their registered locations; perform spot checks and support address verification.
Validate crop deliveries, yields, and repayment amounts using the Scribe application (dedicated loan collector role), enabling validated deliveries to automatically reduce outstanding loan balances.
Aggregator & Off-taker Verification
Serve as the dedicated point of contact for assigned major aggregators (e.g., Trade Bazaar, Aluvial, Value Seeds), ensuring reliable information flow.
Verify that off-taker payments are routed to the correct designated FCMB accounts as specified in off-take agreements, and confirm payment details have been communicated to off-takers.
Underwriting & Program Support
Provide underwriting support for upcoming cohorts, including data collection on farmers and aggregators across the value chain via Scribe.
Assist entrepreneurs with the loan application process and support Loan Officers as needed.
Qualifications
Required
Experience in loan collection, credit recovery, microfinance, or agri-finance operations.
Strong phone-based communication and negotiation skills; comfortable with a high daily call volume.
Comfortable using mobile applications for field data collection and validation.
Willingness to travel within the assigned region for field visits and spot checks (travel reimbursed as individual expenses).
Fluency in English and relevant local language(s) of the assigned location.
High integrity and professionalism; collections are conducted respectfully and in full compliance with local regulations.