Client Relationship Executive At Domeo Resources International (dri)

Reports to: Floor Manager / Customer Service Manager

Main Function

• The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company.
• The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.

Role Responsibilities

Front Desk Management:

• Welcome clients, visitors, and guests in a polite and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Direct visitors to the appropriate department or staff.
• Maintain a professional appearance and attitude at all times.
• Ensure proper visitor record and sign-in where required.

Call Handling & Communication:

• Receive and direct incoming phone calls.
• Respond to customer inquiries in a courteous and helpful manner.
• Take messages accurately and forward them to the appropriate staff.
• Respond to emails or messages assigned to the front office.
• Provide correct information about the company's products and services.

Client Appointment & Coordination:

• Schedule client appointments for fittings, consultations, or meetings.
• Confirm appointments and remind clients when necessary.
• Coordinate with designers, sales staff, or production team on client visits.
• Ensure smooth flow of clients to avoid congestion.
• Assist in managing walk-in customers.

Customer Service Support:

• Attend to customer's questions about orders, fittings, or collections.
• Follow up with clients when instructed.
• Escalate complaints or difficult situations to the supervisor.
• Ensure customers feel welcomed and attended to.

Administrative Support:

• Maintain front office records and files.
• Assist with documentation, photocopying, and basic office tasks
• Receive and record deliveries, parcels, and documents.
• Ensure proper handling of company correspondence.
• Support management with simple administrative duties.

Office Coordination & Access Control:

• Ensure the reception and waiting area reflects the company's brand image.
• Monitor office supplies for the front desk.
• Assist in coordinating meetings when required.
• Support event preparation when needed (fashion shows, client events, etc.).
• Communicate important information to staff when instructed.
• Ensure unauthorized persons do not access restricted areas.
• Report suspicious activities to management.
• Maintain confidentiality of company and client information.

Qualifications and Requirements

• Minimum of OND / HND / Bachelor's Degree in Business Administration, Mass Communication, or related field.
• Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
• Experience in fashion, retail, or service industry is an added advantage.
• Basic computer knowledge is required.

Core Competencies:

• Good communication skills.
• Strong customer service ability.
• Good organizational skills.
• Ability to multitask.
• Basic computer skills (MS Word, Excel, email).
• Professional appearance and attitude.
• Good telephone etiquette.