Cash Governance & Reconciliation
- Own daily end-to-end reconciliation of cash, card and other approved payment channels.
- Review shortages, overages, unusual transactions and unresolved variances and ensure investigation and closure.
- Maintain strong room/cash office controls and ensure cash is secured, transferred and banked according to policy.
- Ensure ERP and checkout records are complete, accurate and current.
Front-End Control & Assurance
- Oversee adherence to refund, void, discount, price override, cash pickup and deposit controls.
- Conduct periodic spot checks and control reviews across checkout points.
- Coordinate resolution of POS/payment issues with IT and Finance.
- Maintain audit-ready documentation and evidence of key controls.
- Lead and coach Cashier Supervisors and ensure consistent front-end standards.
- Review cashier productivity, accuracy, attendance and control performance.
- Ensure training and refresher coaching are completed for cash handling, fraud prevention, POS and customer service.
Customer & Operational Escalations
- Resolve significant payment, refund and checkout escalations.
- Ensure front-end coverage and service continuity during peak periods.
- Work with Store Manager and relevant functions to address recurring root causes.
Reporting, Risk & Continuous Improvement
- Submit accurate daily/weekly/monthly cash and exception reports.
- Analyse cash discrepancies and identify control weaknesses or fraud risks.
- Drive corrective actions to closure and recommend process improvements that reduce loss and improve transaction efficiency.