A CCTV Operator is responsible for monitoring surveillance cameras and ensuring the safety and security of a designated area or facility.
Continuously monitor multiple CCTV cameras and video feeds in real-time.
Identify and assess any unauthorized or suspicious activities, intrusions, or safety concerns
Maintain situational awareness and respond promptly to potential security breaches
Notify appropriate personnel, such as security officers, law enforcement, or emergency services, incase of suspicious or criminal activities.
Follow established protocols and procedures for responding to various types of incidents, including emergencies, thefts, or safety hazards.
Record and document all observed incidents, activities, and actions taken during the monitoring shift.
Maintain accurate and detailed logs, including time, date and descriptions of events.
Review previous night footage, report findings immediately to the store CSO and record the same details of incident for reference purposes.
Communicate effectively with store CSO, Store Manager, security personnel, supervisors, and other team members using radio, phone, or other communication devices.
Provide clear and concise information about ongoing incidents and observations.
Ensure the proper functioning of CCTV equipment, including cameras, monitors, recording devices, and software applications.
Report any technical issues or malfunctions to the Store CSO and Store Manager and further report to the IT department for timely resolution.
Register all technical faults on the CCTV system on the log book.
Collaborate with other security personnel and operations departments to enhance overall safety, security measures and response strategies.
Adhere to company privacy policies, guidelines, and legal regulations related to surveillance.
Handle sensitive and confidential information in a responsible manner.
SKILL SET/COMPETENCIES
Strong supervisory and Communication skill
Strong observation skill
Customer Service Focus to ensure positive shopping experiences
Ability to work under pressure
Should be able to maintain good inter-personal relationship with co-employees and others
Strong attentive to details, a creative thinker and a good team player
Able to multi-task, and manage time effectively
Demonstrate ability to handle confidential and sensitive information