Cashier At Domeo Resources International (dri)

Job Summary

• The Cashier is responsible for receiving, processing, recording, safeguarding, and reconciling all cash, cheque, bank transfer confirmations, Point-of-Sale (POS), mobile money, and other approved payment transactions received by the hotel. The role ensures accurate cash handling, timely posting of receipts, daily cash reconciliation, banking of collections, and compliance with the hotel's financial policies, internal controls, and statutory requirements.
• The Cashier works closely with the Front Office, Restaurants, Bars, Spa, Conference & Banquet, Sales & Marketing, Accounts Receivable, Accounts Payable, Cost Control, and other operational departments to ensure efficient financial operations, excellent guest service, and the protection of hotel assets.

Responsibilities

Cash Collection & Payment Processing:

• Receive cash, cheques, bank transfer confirmations, POS payments, mobile money payments, and other approved methods of payment from guests and customers.
• Process all financial transactions accurately and promptly.
• Issue official receipts for all payments received.
• Verify payment amounts before processing transactions.
• Ensure payments are correctly allocated to guest accounts and customer invoices.
• Handle foreign currency transactions in accordance with approved hotel policies where applicable.

Daily Cash Operations:

• Maintain an adequate cash float for daily operations.
• Count and verify cash balances at the beginning and end of each shift.
• Balance cash received against receipts and system reports.
• Prepare daily cash summaries and reconciliation reports.
• Secure cash collections in designated safes or cash drawers.
• Report cash shortages or overages immediately.

Guest Billing & Customer Service:

• Receive payments for accommodation, food and beverage services, conference facilities, spa treatments, laundry services, transportation, and other hotel services.
• Explain billing details and payment options to guests where necessary.
• Resolve routine payment enquiries professionally.
• Ensure courteous and efficient service during all financial transactions.
• Support a seamless guest payment experience.

Cash Reconciliation:

• Reconcile daily cash collections with POS reports, PMS reports, bank receipts, and financial records.
• Investigate discrepancies between cash collections and system transactions.
• Prepare reconciliation schedules for review by the Chief Accountant.
• Ensure all reconciliations are completed within established timelines.
• Maintain accurate reconciliation records.

Banking Operations:

• Prepare daily cash deposits.
• Ensure timely banking of hotel cash collections.
• Maintain records of bank deposit slips and transaction confirmations.
• Coordinate with authorized personnel during cash transfers.
• Assist in reconciling bank deposits with accounting records.
• Report banking discrepancies promptly.

Documentation & Record Keeping:

• Maintain accurate records of receipts, payment vouchers, deposit slips, and reconciliation reports.
• Ensure all transactions are supported with appropriate documentation.
• File financial records systematically for future reference and audit purposes.
• Maintain confidentiality of financial information.
• Retain records in accordance with company policies.

Internal Controls & Compliance:

• Comply with all cash handling policies and financial procedures.
• Ensure segregation of duties is maintained.
• Prevent unauthorized access to cash and financial records.
• Safeguard hotel cash and other negotiable instruments.
• Detect and report suspected fraudulent transactions.
• Support internal control improvements.

Audit Support:

• Provide cash records and supporting documents during internal and external audits.
• Assist auditors with cash verification exercises.
• Respond promptly to audit queries.
• Implement audit recommendations relating to cash management.
• Maintain audit-ready documentation.

Reporting:

• Prepare daily, weekly, monthly, quarterly, and annual cash reports.
• Report daily collections by revenue centre.
• Prepare cash shortage and overage reports.
• Monitor trends in payment methods and collections.
• Submit reports within approved timelines.

Collaboration & Stakeholder Engagement:

• Work closely with Front Office, Restaurants, Bars, Spa, Conference & Banquet, Sales & Marketing, Accounts Receivable, and other operational departments.
• Coordinate with banks and payment service providers where required.
• Maintain positive working relationships with guests, customers, and colleagues.
• Support smooth financial operations across all departments.

Health, Safety & Security:

• Ensure safe custody of cash and financial documents.
• Follow security procedures during cash handling and transfers.
• Report security concerns relating to cash management immediately.
• Maintain a secure cashier workstation.
• Participate in emergency procedures where required.

Compliance & Continuous Improvement:

• Comply with company policies, financial regulations, and accounting standards.
• Participate in training programmes relating to cash management and customer service.
• Recommend improvements to cash handling processes.
• Support automation and digital payment initiatives.
• Promote continuous improvement in financial operations.

Key performance indicators (KPIs)

• Cash reconciliation accuracy.
• Daily balancing accuracy.
• Number of cash discrepancies.
• Timeliness of banking deposits.
• Accuracy of receipt issuance.
• Customer service satisfaction.
• Compliance with cash handling procedures.
• Internal audit compliance score.
• Timeliness of report submission.
• Reduction in cash shortages and overages.
• Accuracy of financial documentation.
• Attendance and punctuality.
• Budget compliance.
• Supervisor performance evaluation.

Requirements

Education:

• National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Accounting, Finance, Business Administration, Banking, Economics, or a related discipline.

Experience:

• 2 - 4 years of experience in cashiering, cash handling, banking operations, or finance.
• Experience in a hotel, hospitality organization, restaurant, retail, or financial institution is highly desirable.
• Experience using hotel Property Management Systems (PMS), Point-of-Sale (POS) systems, and accounting software is an added advantage.

Professional Certifications (Preferred) ATS (Accounting Technicians Scheme).

• ICAN (Student/ATS level).
• ACCA (Foundation level).
• Certification in Cash Management or Banking Operations (added advantage).
• Proficiency in Microsoft Excel and accounting software.

Skills & Competencies:

• Cash Handling.
• Financial Reconciliation.
• Customer Service.
• Numerical Accuracy.
• POS Operations.
• Accounting Software.
• Microsoft Excel.
• Record Keeping.
• Communication Skills.
• Attention to Detail.
• Time Management.
• Integrity and Confidentiality.
• Problem Solving.
• Teamwork.
• Financial Awareness.