The Business Manager will serve as the commercial and operational lead of the company, responsible for driving revenue, profitability, operational efficiency, and sustainable business growth. The role will translate the Founder's strategic and creative vision into a structured, scalable, and commercially successful fashion business.
- Own and drive the company's P&L, revenue, and profitability.
- Develop and execute business strategies for sustainable growth.
- Build effective operational systems, processes, and accountability structures.
- Drive commercial performance across retail, pop-ups, activations, and emerging sales channels.
- Ensure the company's products, customer experience, and operations remain commercially viable and aligned with the brand vision.
Business Strategy & Planning
- Develop and execute short-, medium-, and long-term business strategies.
- Prepare annual business plans with clear quarterly execution priorities.
- Identify growth opportunities across retail, pop-ups, new markets, and product categories.
- Monitor market trends, customer behaviour, and competitor activity and provide strategic recommendations to the Founder.
P&L & Financial Management
- Take ownership of the company's overall P&L and financial performance.
- Set and monitor revenue, expense, margin, and profitability targets.
- Work with Finance on budgeting, financial reporting, cost control, and performance tracking.
- Drive financial discipline and ensure resources are deployed efficiently.
Revenue & Commercial Performance
- Drive revenue across stores, pop-ups, activations, and other commercial channels.
- Develop and oversee sales strategies, pricing, product mix, and revenue initiatives.
- Monitor sales performance, sell-through, margins, and inventory efficiency.
- Identify and implement initiatives that improve revenue and profitability.
Retail & Customer Experience
- Develop strategies to position the company's store as a strong brand and commercial destination.
- Oversee customer experience, clienteling, in-store execution, and conversion performance.
- Ensure the retail experience reflects the brand positioning and drives customer retention and sales.
Product & Commercialization
- Work closely with Design and Production to align product development with market demand and commercial objectives.
- Support assortment planning, pricing architecture, product positioning, and inventory decisions.
- Maintain the right balance between creative direction, customer demand, and commercial viability.
Operations, Systems & Process Improvement
- Establish and enforce effective systems for inventory, sales tracking, reporting, workflows, and operational control.
- Identify operational gaps and implement solutions to improve efficiency.
- Establish clear processes, ownership, accountability, and performance standards across the business.
Team Leadership & Performance
- Provide leadership and direction to key functional areas including Commercial, Retail, and Operations.
- Define clear roles, responsibilities, reporting lines, and performance expectations.
- Build a culture focused on accountability, performance, collaboration, and execution excellence.
- Coach and hold functional leads accountable for agreed business outcomes.
Execution & Business Performance
- Oversee the execution of key commercial initiatives, including pop-ups, store activations, sales campaigns, and growth projects.
- Ensure teams deliver against agreed plans, timelines, and targets.
- Maintain strategic oversight while allowing functional teams to execute effectively.
Reporting & Management Insights
- Establish and maintain weekly and monthly business performance reporting.
- Monitor key indicators including revenue, conversion, sell-through, inventory movement, margins, and operating costs.
- Provide the Founder with clear business insights, risks, opportunities, and recommended actions.
KEY SUCCESS MEASURES - FIRST 3 - 6 MONTHS
- Full and reliable visibility of business performance through weekly and monthly reporting.
- Improvement in revenue, conversion, margins, and inventory efficiency.
- Stronger operational structure, processes, and accountability.
- Store functioning as a structured and commercially driven retail operation.
- Pop-ups and activations delivering measurable commercial returns.
- Improved cost control and overall profitability.
- Clear performance ownership across key functional teams.
- 6 - 10+ years' experience in fashion, retail, lifestyle, consumer goods, or a related commercial environment.
- Proven experience managing P&L, revenue, profitability, and multi-channel sales.
- Strong understanding of the fashion/RTW market, customer behaviour, product, fabrics, and retail dynamics.
- Strong commercial acumen with the ability to balance creativity, brand positioning, and profitability.
- Strategic thinker with strong execution and operational management capabilities.
- Data-driven, analytical, and highly results-oriented.
- Strong leadership, stakeholder management, and problem-solving skills.
- Comfortable working in a fast-paced, scaling business.