To ensure smooth day to day operational activities in the branch. To provide leadership in service quality and operational excellence to the staff. To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources
- Ensure that communication with customers is of a consistently high standard.
- Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
- Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
- Ensure that procedures regarding the control and movement of cash are adhered to.
- Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
- 5-7 years exposure to branch banking environment is preferred, vendor relationship management, project and stakeholder management. Knowledge and a good understanding of the ATM end-to- end operations value chain, SLA establishment and management, physical and cyber security requirements for ATM infrastructure, procurement, cash forecasting,
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Developing Expertise
- Directing People
- Embracing Change
- Establishing Rapport
- Exploring Possibilities
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Producing Output
- Upholding Standards
- Analysing and Interpreting Information
- Banking Process & Procedures
- Client Knowledge
- Client Retention
- Continuous Process Improvement
- Risk Awareness