We are seeking a detail-oriented Back Office/CRM Officer to manage customer records, update CRM systems, provide administrative support, and ensure accurate and timely processing of customer and sales-related information.
Key Responsibilities
Maintain and update accurate customer and sales records in the CRM.
Process and track customer orders, inquiries, and requests.
Support the sales team with reports, documentation, and follow-ups.
Monitor customer interactions and ensure timely resolution of pending issues.
Generate CRM and sales reports for management.
Coordinate with sales, logistics, accounts, and other departments.
Ensure proper filing and documentation of customer-related records.
Follow up on leads, customer requests, and outstanding activities.
Requirements
OND/HND/Bachelor's degree in Business Administration, Marketing, or a related field.
1 - 3 years' experience in CRM, back-office, customer service, or sales administration.
Proficiency in Microsoft Office and CRM software.
Strong communication, organizational, and analytical skills.
High attention to detail and accuracy.
Ability to multitask, prioritize workloads, and meet deadlines.