The Area Phone Business Manager will drive PayGo phone sales and manage a network of commission-based agents within a defined area.
The role owns agent recruitment, training, and assist; daily sales delivery; repayment quality; and inventory discipline; translating the phone business strategy into on-the-ground results in a fast-paced, device financing market.
Success requires your ability to influence and convert the Area's Sun King agent network into a productive phone-selling strength, field execution, deep local market insight (urban and rural), and disciplined use of data.
Responsibilities
What you would be expected to do:
Agent Acquisition & Development - recruit and onboard news agents from the open market and influence existing Sun King agent base to become phone selling agents. Ensure Litmos Phase 1 certification within 2 weeks; run biweekly table meetings to coach and shape their mindset and regular refreshers; enforce branding and sales standards.
Sales & Productivity - deliver monthly unit targets; drive average agent productivity (units engaged selling agents) as the primary outcome; monitor portfolios weekly, follow up low performers, deploy micro-incentives; coordinate with Marketing on field activations.
Portfolio & Collections - own quality of sales; coach on quality customer onboarding; weekly follow-up on defaulting customers through agents; manage FPD and PAR30; partner with Credit & Operations to minimise repossessions.
Agent Engagement & Retention - defined weekly field-contact routine (visits, ride-alongs, coaching); track exit reasons and run retention actions; monthly recognition of top performers; engagement calls to inactive agents.
Inventory & Compliance maintain agent stock within variance tolerance; monthly audits and reconciliation; track all stock movements; accurate weekly reporting by deadline; zero tolerance for unethical practice.
Compliance & Reporting Submit accurate weekly reports by deadlines, Ensure full compliance with Sun King policies and documentation, Zero tolerance for unethical practices or misrepresentation.
Requirements
You might be a strong candidate if you:
Hold an HND/BSc in a business-related field with 2+ years of hands-on field sales experience.
Have PayGo, device financing, or agent-network experience (solar an advantage, not a requirement).
Know the assigned territory and its trade routes.
Are disciplined with data and reporting.
Good relationship-building and field execution; deep local retail market knowledge (urban and rural).
Digital literacy; CRM, Looker, stock tools; strong communication and problem-solving.
Willingness to travel extensively within the designated area.
What Sun King Offers
Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.