Reports To: Manager - Segment and Channel Planning High Value and Mass Market

Division: Customer Relations and Experience

Mission

Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department

Description

Ensure Integrity in managing subscriber data/information.
Document actions taken to resolve client problems.
Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
Ensure team members adhere to all defined operational guidelines.
Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Maintain brand alignment in rendering sales and services in service centre environment.
Collaborate with relevant departments' e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Ensure generation of relevant reports for management purposes.
Develop key account management tactics in line with the organization's value propositions.

Requirements

Education:

Experience:

Analyst Ãƒâ¢ã‚â€ã‚â“ Segment And Channel Planning, Customer Relations And Experience At Mtn Nigeria

Key skills