As the Aftersales Service Representative, you will manage post-purchase customer interactions, ensuring timely resolution of product-related issues and maintaining high satisfaction levels. You will handle warranty claims, repairs, and service requests while coordinating with logistics and technical teams to ensure smooth operations. Your role will also involve providing product guidance, promoting compatible accessories, and maintaining accurate service records in CRM systems. Through excellent communication and problem-solving skills, you will strengthen customer loyalty and contribute to overall business growth.
- Customer Service: Respond to customer inquiries, concerns, and complaints about phone accessories products
- Product Support: Troubleshoot and resolve product-related issues, replacement options
- Order Management: Process orders, track shipments, and handle returns or exchanges
- Product Knowledge: Stay up-to-date with product features, benefits, and technical specifications
- Sales Support: Identify sales opportunities, promote products, and provide product recommendations
- Reporting: Provide regular reports on customer feedback, product performance, and sales trends.
- Bachelor's degree or HND in Business Administration, Sales or any other related field
- 0-2 years of experience in customer service or sales, preferably in the phone accessories industry
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with phone accessories products and technology.