As the professional responsible for initiating vehicle services and repairs, you play a crucial role in the customer service and operational documentation processes.
Your tasks include ascertaining performance issues and request services, verifying warranty and service contract coverage, developing estimates, and opening job cards.
Maintaining strong customer rapport is a key aspect of your responsibilities, ensuring clear communication and satisfaction throughout the service or repair process.
Key Performance Areas
Understanding of workshop processes & systems.
A good team player capable of delivering results under pressure and to strict deadlines.