Team Lead, Process Automation At Access Bank
full-time
Job Grade: SB0 - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview
Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.
Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.
Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.
Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.
Key Responsibilities
Automation Strategy & Pipeline Management:
Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives
Establish and maintain a robust pipeline of automation opportunities across business units
Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)
Delivery Oversight & Execution:
Lead the full automation lifecycle: discovery design development testing deployment hypercare
Ensure timely and high-quality delivery of RPA solutions within agreed SLAs
Manage dependencies across business, IT, and third-party vendors
Ensure resource availability and allocation.
Create and maintain comprehensive project documentation.
Process Discovery & Optimization:
Oversee process assessments to identify automation opportunities and optimization areas
Validate "To-Be" process designs to ensure efficiency, scalability, and compliance
Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles
Stakeholder Management & Governance:
Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives
Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints
Provide regular reporting and dashboards on automation performance and pipeline status.
Team Leadership & Capability Development:
Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts
Build and scale automation delivery capabilities across the team
Drive a high-performance culture focused on innovation, accountability, and continuous improvement
Quality Assurance & Risk Management:
Ensure all automation solutions meet quality, security, and regulatory requirements
Oversee UAT, sign-offs, and production readiness activities
Identify and mitigate risks associated with automation deployments
Value Realization & Continuous Improvement:
Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)
Continuously optimize deployed solutions and identify opportunities for further enhancement.
Qualification & Experience
Mandatory:
Bachelor's degree in STEM, Computer Science, Business Administration, or related discipline
3 - 6 years' working experience as a Project Manager, preferably in a financial institution
ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.
Desirable:
Experience supporting large-scale or highly regulated financial institution
Master's Degree in relevant field
Other relevant professional certifications and qualifications.
Required Knowledge, Skills and Abilities:
Technical & Functional Skills:
Solid organizational skills including attention to detail and multi-tasking skills.
Customer relationship management skill
Problem-solving/analytical skill
Negotiation and conflict resolution skill
Proven working experience as a project administrator in the information technology sector.
Strong working knowledge of Microsoft Office
Creative and innovative thinking skills
Process Improvement skills
Adequate knowledge of information and knowledge management
Strong attention to deadlines and budgetary guidelines
Interpersonal skills
Oral and written communication.