Hospitality

Account Reconciliation Officer At Tiva Creative

Tiva Creative·All, nigeria·Full Time·Onsite
HospitalityFull TimeOnsite
-Closes Oct 15, 2026View details & apply →

Salary Scale Rule N100,000 per month fixed.

What This Role Actually Is

The ARO is the financial conscience of TheOtherWife. Every naira that moves on the platform, whether it is a customer payment, a HomeChef payout, a supplier settlement, a delivery payment, or a refund, must be verified, matched, and reconciled by the ARO. With the multi-party payment split now in place (customer, farm/supplier, HomeChef, delivery, platform), every single order produces at least five financial records that must match perfectly. At the scale TOW is targeting, that is thousands of records per week. The ARO is the person who makes sure nothing is lost, nothing is wrong, and every party gets exactly what they are owed.

Key Responsibilities

Transaction Reconciliation (Daily)

  • Reconcile every transaction on the platform daily: customer payments received, HomeChef payouts, supplier portions, delivery fees, and TOW commission, all cross-referenced against Paystack records.
  • For each order, verify that all five split components match: customer paid, supplier credited, HomeChef held and released, delivery settled, TOW commission recorded. Flag any unmatched or missing transaction within 2 hours and escalate immediately to the operations lead.
  • Maintain a daily reconciliation log that is accessible to the operations team and leadership in real time.

HomeChef Account Management

  • Maintain the complete financial record of each HomeChef: earnings received, commission deducted, payouts disbursed, refund clawbacks applied.
  • Process HomeChef wallet withdrawal requests via Paystack Transfer within 24 hours of submission.
  • Send each HomeChef a monthly earnings statement: total orders completed, total gross earnings, total commission deducted, and net payout.
  • Investigate and resolve any HomeChef payment dispute within 48 hours of the complaint being raised.

Supplier Account Tracking

  • Track ingredient supply deliveries and payments for all three TOW supplier partners: Ornan Rice (Basmati, Long Grain, Nigerian Clean Rice), Silverline Farm Fresh (Tomatoes, Peppers, Cucumbers, Vegetables), and The Acquaculture District (Soup Ingredients, Bulk Meat, Dry Fish, Seafood Packs).
  • Reconcile supplier invoices against delivery confirmations and HomeChef purchase records on a weekly basis.
  • Flag any discrepancy between what was ordered from a supplier and what was received or paid within 24 hours.
  • Maintain a running account balance per supplier and report monthly to the operations lead. Refund and Dispute Handling
  • Process Scenario A refunds automatically: wallet credit for customer, clawback from HomeChef wallet, log Paystack fee absorbed. Support admin-authorised Scenario B refunds and record the financial impact against TOW revenue correctly.
  • Track cumulative Paystack fees lost on refunded orders and include in weekly financial report.

Reporting

  • Weekly report: total orders, total GMV, total TOW revenue, total HomeChef payouts, total supplier settlements, total delivery payments, total refunds, net TOW position.
  • Monthly HomeChef earnings report per active chef.
  • Monthly TSO zone order report for commission calculation.
  • Ad hoc financial data as required for investor, partner, or compliance reporting.

Key Performance Indicators

KPI Daily reconciliation Target 100% of transactions reconciled by end of each business day Review Period Daily Reconciliation accuracy HomeChef payout SLA 99%+ with zero unresolved discrepancies older than 48 hours Weekly All withdrawal requests processed within 24 hours Dispute resolution Report delivery Acknowledged within 2 hours, resolved within 48 Weekly Weekly All reports delivered on agreed schedules Accounts managed Up to 500 HomeChef accounts per ARO, reviewed quarterly Monthly Monthly NEXT STEPS Action Publish TSO and ARO job adverts Owner Tiva When Immediately

Key skills

OND
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At a glance

Company

Tiva Creative

Location

All, nigeria

Employment

Full Time

Work style

Onsite

Experience

Valid until

October 15, 2026

Created

September 8, 2026

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Account Reconciliation Officer At Tiva Creative
All, nigeria
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