Ibrahim Musa

ibrahim.musa@example.xxx · +234 XXX XXX XXXX · Lagos, Nigeria · linkedin.com/in/ibrahimmusa

Summary

IT support professional with 3 years' helpdesk experience across multi site operations. Skilled in Windows, Microsoft 365, networking, CCTV and biometric systems, with a strong record of resolving tickets within SLA.

Skills

troubleshooting, ticket management (SLA), user onboarding, asset records, equipment deployment Infrastructure: LAN and Wi Fi, CCTV, biometric attendance systems, printers, Microsoft 365, Active Directory, Freshservice

Experience

IT Support Officer, Apex Plastics and Packaging Ltd, Lagos Mar 2023 to Present

Lagos State Ministry of Science and Technology | NYSC Corps Member, ICT Unit | Mar
Support 300+ users across a head office, factory and 2 depots, resolving about 25 tickets daily within SLA 95% of the time
Troubleshoot computers, printers, Microsoft 365 and network issues
Installed and maintain 40 CCTV cameras and 6 biometric attendance devices across 3 sites
Onboard about 50 new users a year and deploy their equipment
Keep the asset register of 350+ IT items up to date

Education

B.Sc. Computer Science, Second Class Upper, Bayero University, Kano (2016 to 2021)

Certifications & memberships

CompTIA A+ (2023), CCNA (2025)

Languages

English, Hausa