David Eze
david.eze@example.xxx · +234 XXX XXX XXXX · Lagos, Nigeria · linkedin.com/in/davideze
Summary
English graduate with hands on experience handling customer enquiries, returns and complaints in retail. Patient, clear communicator, comfortable on phone, chat and face to face, seeking to deliver excellent customer support.
Skills
enquiries, complaint resolution, returns and exchanges, record keeping, follow up, escalation, Gmail, WhatsApp Business, POS, empathy, problem solving, professionalism
Experience
Sales Assistant (holidays), Uncle's Phone Accessories Shop, Lagos 2019 to 2025
- Answered about 30 customer enquiries daily in person and on WhatsApp
- Processed returns and exchanges, logged them and followed up until resolved
Volunteer Guide, Freshers Orientation, UNN 2024 and 2025
- Answered questions from about 40 new students each year and directed them to the right offices
Education
- B.A. English and Literary Studies, Second Class Upper (CGPA 3.60/5.0), University of Nigeria, Nsukka (2022 to 2026)
Projects
Role played a complaint handling scenario with 5 classmates for a class of 70
Languages
English, Igbo, Pidgin
NYSC
NYSC: Awaiting mobilisation (2027)