Adaeze Okonkwo Nwankwo
adaeze.okonkwo.nwankwo@example.xxx · +234 XXX XXX XXXX · Nigeria · linkedin.com/in/adaezenwankwo
Summary
Healthcare operations executive with 14 years' experience in hospital administration, including 6 years leading operations for private hospitals in the South East. Has commissioned and stabilised a newly built hospital, built SOPs and internal controls from scratch, and delivered measurable gains in patient experience, cost control and regulatory compliance. Works closely with Chief Medical Directors, clinicians, vendors and HMOs.
Skills
clinical support and non clinical operations, patient flow, bed management, facilities, internal controls, EMR, patient experience, quality improvement, accreditation (SafeCare), orientation, onboarding, performance management, cost control, procurement, HMO and partner relationships, NHIA, NAFDAC, state Ministry of Health standards
Experience
Chief Operating Officer, Divine Mercy Specialist Hospital, Onitsha Jan 2020 to Present
- Mandate: open and stabilise a newly built hospital and put institutional systems in place
- Scope: 120 beds, 260 staff, 18 departments; reports to the Chief Medical Director
- Led commissioning, including equipment installation, staffing, licensing and go live
- Coordinate daily clinical support and non clinical operations across all departments
- Recruited and onboarded 260 clinical and support staff and set up performance appraisals
- Selected, onboarded and monitor 40+ vendors and contractors against service levels
- Manage a ₦1.6 billion operating budget and monthly management reports
- Achieved SafeCare Level 3 certification in 2024
Hospital Administrator, Memfys Hospital, Enugu Mar 2015 to Dec 2019
- Ran administration, procurement and facilities for a 90 bed specialist hospital
- Implemented an EMR system and cut billing leakages by an estimated ₦45 million a year
Senior Administrative Officer, Nnamdi Azikiwe University Teaching Hospital, Nnewi 2011 to 2015
- BOARD AND COMMUNITY APPOINTMENTS
- Board Trustee, Anambra Women in Health Network | 2021 to Present
Education
- 2018, MBA, Healthcare Management, Lagos Business School (2018)
Career highlights
occupancy within 18 months, Wrote and implemented 140 SOPs and an internal control framework across 18 departments, Raised patient satisfaction from 68% to 91% through front desk, discharge and complaints process redesign, Cut procurement spend by 21% through vendor consolidation and competitive tendering, Reduced average outpatient waiting time from 2.5 hours to 50 minutes
Certifications & memberships
FHCAN, Fellow, Healthcare Administrators Council of Nigeria (FHCAN) Lean Six Sigma Green Belt (Healthcare); PMP