Analyzing Engagement Data

Engagement analytics provide comprehensive insights into employee satisfaction and engagement levels.

Key Metrics

NPS (Net Promoter Score)

• Measures likelihood to recommend the company as a place to work
• Promoters: Scores 9-10 (highly engaged)
• Passives: Scores 7-8 (neutral)
• Detractors: Scores 0-6 (disengaged)
• Formula: % Promoters - % Detractors
• Range: -100 to +100 (higher is better)

CSAT (Customer Satisfaction Score)

• Measures overall satisfaction with work experience
• Calculated as percentage of satisfied responses (typically 4-5 on 5-point scale, or 8-10 on 10-point scale)
• Range: 0-100% (higher is better)

Engagement Index

• Overall measure of employee engagement
• Combines multiple factors from survey responses
• Provides a single score for quick assessment

Response Rate

• Percentage of employees who completed the survey
• Higher response rates provide more reliable data

Viewing Analytics

1. Navigate to Employee Engagement > Analytics
2. Select survey and date range
3. Filter by department if needed
4. View:
   • Overall scores and trends
   • Department breakdowns
   • Question-by-question analysis
   • Response rate and completion metrics

Using Insights

• Identify departments with low engagement scores
• Compare scores over time to track improvements
• Review open-ended responses for specific feedback
• Create action plans based on low-scoring areas

Best Practices

• Review analytics promptly after survey closes
• Share relevant insights with department managers
• Create action plans to address identified issues
• Track improvements in subsequent surveys