Funmilayo Adewale

funmilayo.adewale@example.xxx · +234 XXX XXX XXXX · Lekki, Lagos · linkedin.com/in/funmiadewale

Résumé

Retail and customer experience manager with 8 years' experience in luxury beauty, salon and 5 star hospitality, including 5 years managing stores and stylist teams. Runs smooth daily operations, delivers premium client experiences and consistently beats sales targets. Hands on with Wix POS, bookings, inventory and daily cash reconciliation.

Compétences

opening and closing routines, cash reconciliation, checklists, store ambience and sanitation, attendance, briefings, coaching, escalation of performance issues Customer experience: luxury service standards, complaint resolution, booking flow, feedback tracking Systems and inventory: Wix POS and Bookings, stock counts, goods receiving, restocking

Expérience

Store Manager, Luxe Tresses Hair and Beauty Bar, Victoria Island Mar 2021 to Present

Manage 14 stylists and support staff; report daily to the CEO
Open and close the store daily, including systems checks, cash reconciliation and end of day reports
Create weekly and monthly stylist schedules, manage leave with HR and maintain full floor coverage
Process checkouts, bookings and payments on Wix; update services, products and promotions
Manage stock of wigs, extensions, tools and consumables; inspect deliveries and prepare restocking requests
Handle client complaints personally, resolving 95% on the same day
Train staff on luxury service etiquette, product knowledge and appearance standards
Send weekly reports on sales, inventory, attendance, stylist productivity and service quality trends

Assistant Store Manager, House of Tara International, Lagos Jan 2019 to Feb 2021

Supported a store with ₦10 million monthly sales; led 6 beauty advisers
Exceeded quarterly sales targets in 7 of 8 quarters

Guest Relations Officer, Eko Hotels and Suites, Lagos Jun 2017 to Dec 2018

Managed VIP check ins, guest requests and complaints in a 5 star environment

Formation

2015, B.Sc. Business Administration, Lagos State University, Second Class Lower (2015)

Key achievements

and a client loyalty programme, Raised Google review rating from 4.1 to 4.8 across 600+ reviews by redesigning client welcome and follow up, Cut stock discrepancies by 70% with daily opening and closing counts on Wix, Reduced stylist lateness by 60% with clear rotas and weekly check ins, Lifted product sales to 30% of revenue (from 12%) by training stylists in product recommendation

Certifications & memberships

Customer Experience Management Certificate, Institute of Customer Service Nigeria (2022) Wix Partner Academy: Wix POS and Bookings (2023)