David Eze
david.eze@example.xxx · +234 XXX XXX XXXX · Lagos, Nigeria · linkedin.com/in/davideze
Résumé
Operations and customer support professional with 3 years' experience in last mile delivery, including 1 year leading a dispatch team. Experienced in rider assignment, order tracking, escalations and daily performance reporting.
Compétences
order management, rider and driver assignment, dispatch coordination, delivery reconciliation, escalation handling, Excel (pivot tables, reports), Google Sheets, shift scheduling, team coaching, conflict resolution
Expérience
Dispatch Team Lead, SwiftDrop Logistics, Lagos Mar 2024 to Present
- Lead a team of 8 coordinators across rotating shifts, managing about 1,500 orders daily
- Assign orders to about 120 riders by location and capacity, raising on time delivery from 82% to 91%
- Resolve delayed, failed and disputed orders with customer support, fleet and finance teams
- Reconcile daily delivery records and close discrepancies within 48 hours
- Send daily and weekly reports on volumes, completion rates and cancellations to management
Customer Support Agent, SwiftDrop Logistics, Lagos Mar 2023 to Feb 2024
- Handled about 60 customer calls and chats daily with a 92% satisfaction score
NYSC Corps Member, Front Desk, Enugu State Ministry of Health Mar 2022 to Feb 2023
Formation
- B.A. English and Literary Studies, Second Class Upper, University of Nigeria, Nsukka (2016 to 2021)
Certifications & memberships
Customer Service Certificate, Institute of Customer Service Nigeria (2024)
Languages
English, Igbo, Pidgin