Emmanuel Akintola
emmanuel.akintola@example.xxx · +234 XXX XXX XXXX · Lagos, Nigeria · linkedin.com/in/emmanuelakintola
Résumé
Operations executive with 13 years' experience, including 5 years as COO and General Manager running multi business units in travel, staffing and outsourcing. Translates founders' visions into clear operating plans, systems and accountabilities, and has improved revenue, margins and service quality across travel and recruitment businesses.
Compétences
operating plans, OKRs, scorecards, performance reviews, SOPs, quality control, service delivery timelines, corporate accounts, pricing, corporate travel, visa services, recruitment, outsourcing, client accounts Finance and, P&L management, cost control, accountability frameworks
Expérience
Chief Operating Officer, Travelwise and Talentlink Group, Lagos Feb 2021 to Present
- Mandate: bring structure and accountability to a fast growing, founder led group
- Scope: 4 business units, 140 staff; reports to the Founder and CEO
- Turned the founder's 5 year vision into annual operating plans and unit targets
- Introduced SOPs, role descriptions and an accountability matrix across all units
- Monitor unit performance weekly and lead monthly business reviews
- Identified and closed a ₦60 million revenue leakage in visa services
- Led business development for corporate travel and outsourcing services
General Manager, Outsourcing Services, Workforce Group, Lagos Jan 2017 to Jan 2021
- Mandate: grow the outsourcing business and improve client retention
- Grew outsourced headcount under management from 1,800 to 4,500 and client retention from 78% to 94%
Operations Manager, Corporate Travel, Wakanow, Lagos 2013 to 2016
- BOARD AND ADVISORY APPOINTMENTS
- Advisory Board Member, NANTA Lagos Chapter | 2022 to Present
Formation
- 2019, MBA, Lagos Business School, Pan Atlantic University (2019)
Career highlights
billion in 4 years, Improved operating margin from 9% to 17% through process redesign and cost controls, Built a KPI and scorecard system that gave the founder weekly visibility across 4 business units, Launched a corporate travel management service that won 22 corporate accounts, Cut visa processing turnaround from 14 days to 6 with a standardised workflow and
Certifications & memberships
MBA, MNIM, Member, Nigerian Institute of Management (MNIM); IATA Travel and Tourism Consultant Diploma