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Frequently Asked Questions
What does Careersome actually do, and how is it different from a standard HR system?
Careersome is a full employee lifecycle platform: recruitment, onboarding, performance, compensation, engagement, time-off, offboarding, succession, activity tracking, analytics, AI workforce Stories, and an assistant. Unlike a generic HRIS bolted together from acquisitions, every module shares one data model: so insights and Stories reflect your real workforce, not exports stitched in spreadsheets.
How does the AI candidate ranking work, and can I override it?
The hiring workflow ranks candidates using job-relevant signals, skills, experience fit, and structured assessments, with plain-language explanations for each recommendation. Recruiters and hiring managers can override any ranking, advance or reject candidates manually, and those decisions feed back to improve relevance. AI supports the pipeline; it doesn't lock you in.
Can I run 360 reviews, probation assessments, and PIPs in the same system?
Yes. Performance management includes structured reviews (including 360° where you configure them), probation periods with checkpoints, goals, and performance improvement plans with workflows and documentation so HR and managers stay aligned in one place.
Does Careersome handle salary bands, merit increases, and pay equity: or just payroll?
Compensation management covers salary structures, bands, merit and bonus cycles, approvals, budgets, compa-ratio and pay equity views, and planning workflows. Payroll execution is usually handled by your payroll provider; Careersome focuses on compensation intelligence, governance, and linking pay decisions to performance and policy: with integrations where needed.
How do I measure whether my team is actually engaged, and what do I do with that data?
Use pulse surveys, feedback, and engagement analytics to track sentiment and trends over time. Managers and HR can see team-level signals (within access rules), act on hotspots, and connect engagement patterns to retention and performance context in Stories and dashboards, so the data leads to conversations, not just charts.
Can I automate onboarding so new hires have tasks waiting before their first day?
Yes. You can launch structured onboarding paths with tasks, documents, approvals, and deadlines from offer acceptance through the first weeks. New hires and managers see clear progress; HR sees what's blocked without chasing people on chat.
Can employees request leave without sending a WhatsApp message to their manager?
Yes. Employees submit time-off requests in the product; managers and HR get approvals, balances, and team visibility in one workflow, with notifications and audit trails instead of informal channels.
What does the reporting actually look like, can I get cross-module insights or just per-module data?
You get module-level reporting plus cross-module dashboards and AI Stories that summarise workforce themes (e.g. hiring health, retention risk, performance trends) in plain language. Exports and deeper analytics are available where your plan includes them.
We're a 15-person team now but planning to grow to 200. Will we need to switch platforms?
No. Careersome scales on the same instance from small teams to large enterprises: you add modules and capacity as you grow without migrating to a different product tier that breaks your history.
Why is pricing custom, can you give me a ballpark before I get on a call?
Pricing depends on headcount, modules, and deployment needs so you don't pay for shelf-ware. Share your context via Get Started or contact us and we'll give a clear range and options, annual billing, no surprise per-candidate fees on typical plans.
Should we start with modules or the full suite, and what's the difference in practice?
If you mainly need hiring, start with recruitment. If you need two adjacent areas (e.g. onboarding + performance), modular purchase can work. If three or more HR areas matter or you want one system of record, the full platform usually reduces integration pain and reporting gaps. We can map a sensible sequence in a short call.
How long does it take to get a quote and get set up?
Many teams receive a quote within a few business days after we understand scope. Light teams can go live quickly; enterprise rollouts follow a phased plan. We'll give you a realistic timeline with your quote, not a generic SLA.
How is our workforce data protected, and where is it stored?
Careersome is SOC 2 Type I certified, with encryption in transit and at rest, role-based access, and audit logging. We align with NDPR, Kenya DPA, POPIA, Ghana DPA, and GDPR-aligned practices as applicable. Data residency options exist for organisations with strict locality requirements: ask us for the detail that matches your jurisdiction.
We already have payroll software. Does Careersome integrate with it?
We integrate with common HR and payroll ecosystems via APIs and supported connectors, and enterprise engagements can include tailored integrations. Tell us your stack and we'll confirm the cleanest path for your data flow.
What happens when we need help, is there a real person or just a helpdesk ticket?
You get responsive human support, not an anonymous queue only. Enterprise customers typically have named success coverage; all customers get access to help channels and documentation. Severity and response expectations are aligned to your plan.
Can employees and managers use Careersome on their phones?
Yes. The product is responsive and usable on mobile browsers for core workflows; employees and managers can act on approvals, requests, and updates on the go.
How does succession planning work for the employee, not just HR?
Employees can open My Succession Planning from the sidebar to see plans where they're a potential successor, role, timing context, and priority where your admins expose it. HR still controls sensitive details; employees see what's relevant to them.
How do I set up succession plans for critical roles and track readiness over time?
HR defines critical roles, candidates, readiness, and timelines in the succession module, with risk and coverage views for leadership. Employees and managers participate where your process allows, and readiness updates stay connected to performance and development data on the platform.