• Technical Support Engineer at Tek Experts

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    Date Posted: 2021-04-08

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We are recruiting to fill the position of a Technical Support Engineer in Lagos.

    Job Description

    • Are you a natural problem solver looking for a company where you can fast-track your career?
    • Do you want to gain global experience and get extensive training on high-end software products and solutions?
    • We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.
    • With 5,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional. customer experiences.
    • We operate a 24/7/365 service across borders, languages, and time zones.
    • We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.
    • Join us and be part of something great!

    About The Role

    • As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
    • We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
    • You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.
    • Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include: Azure, Dynamics, Office 365, Networking, Active Directory, and Virtual Machines.

    What You’ll Be Doing:

    • Act as the advanced technical contact for troubleshooting customer issues.
    • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
    • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed.
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved.

    What You'll Need:

    • At least 1-year experience in a technical or customer support role.
    • Strong research, problem-solving, and troubleshooting skills.
    • Ability to work well independently and as part of a team.
    • Excellent customer service skills.
    • Passion for technology and learning.
    • Good knowledge of at least one relevant technology.

    How to Apply
    Interested and qualified candidates should apply on or before 2nd June, 2021.

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