• Technical Specialist at Anheuser-Busch InBev

    work Anheuser-Busch InBev
    placePort Harcourt, Rivers
    Date Posted: 2021-01-05

    AB I Bev, the world's leading brewer, is hiring a Technical Specialist in Port-Harcourt, Rivers

    Job Description

    • An exciting opportunities exist for highly skilled and result driven Technical Specialist in our Port Harcourt Brewery of International Breweries Plc, Nigeria reporting to the Technical Operations Manager - Infrastructure.
    • The incumbent will install and maintain computer systems and networks in order to ensure smooth operations while delivering IT support using a broad range of technologies.

    Duties and Responsibilities

    • General user support of all company devices and software
    • Troubleshoot and provide resolutions to issues and outages
    • Build an internal knowledgebase with technical documentation, manuals and IT policies
    • Support, configure, maintain and upgrade our networks and in-house servers
    • Ensure the Resolved Status Service Level Agreement (SLA) is not breached by resolving tickets timeously
    • Ensure that tickets are updated in line with the Process (With approval from the customer and a valid reason)
    • Ensure that tickets are acknowledged before they breach the Ticket Acknowledgement SLA
    • Quality Assurance Management - Ensure that a QA average of 98% is achieved on all call management assessments individually, based on ticket management quality
    • Customer Experience: Excellent customer service delivered daily to avoid escalations, customer complaints and re-opening of calls
    • Provide active resolution on all calls or emails logged for IT assistance within the agreed upon SLA timeframes
    • Answer user inquiries regarding computer software or hardware operation to resolve problems timeously
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
    • Refer major hardware or software problems or defective products to vendors or technicians for service
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities on the relevant systems
    • Train others in computer interface or software use


    • Bachelor's degree in computer science or related field
    • Minimum of 2 years’ experience in network admin, systems support or similar role
    • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
    • Experience with databases, networks (LAN, WAN) and patch management
    • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
    • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
    • IT Certification will be an advantage (e.g. ITIL, CCNA, CCNP, MCSA, MCSE)

    Key Competencies and Attributes:

    • Excellent communication skills
    • Resourcefulness and problem-solving aptitude
    • Great at organizing, prioritizing and multitasking
    • Analysis & diagnostic investigation

    Method of Application

    Interested and qualified candidates should apply online

    work Anheuser-Busch InBev

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