Software Support Officer at Zanibal Solutions Nigeria Limitedwork Zanibal Solutions Nigeria LimitedplaceLagosDate Posted: 2018-11-08
Zanibal Solutions Nigeria Limited, a technology company, is recruiting to fill the position of Software Support Officer in Lagos.
- Responsible for providing high-quality technical support.
- Quality testing of new features of the software.
- Documents, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Delivering solutions to both technical and non-technical end users.
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Resolving escalated customer complaints without the need for team lead intervention.
- Participation in providing training to customers as required.
- Recognize end-users’ need for additional products and service.
- Update and create online knowledge base articles to reduce support requests.
- Capture details of each support request in Zanibal’s ticketing system.
- Help test fixes provided by development and incorporate them into client sites.
- At least 1 year of experience in a software support or development/QA role.
- Must have at least Second Class Upper or a Master’s Degree.
- Completion of NYSC program.
- Must be a self-starter
- Experience in using software applications
- Accounting knowledge is a plus.
- Excellent Customer Relationship Management
- Proficient knowledge of Microsoft Office
- Basic knowledge in Linux command, and SQL , programming skills
- Very Strong troubleshooting skills.
- Ability to solve problems.
How to Apply
Interested and qualified candidates should send their CV by 30th December, 2018.
Zanibal Solutions Nigeria Limited
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