• Service Operations Associate at ​Car45.com

    work ​Car45.com
    placeLagos
    Date Posted: 2019-01-11

    Car45.com, an online car buying company, is recruiting to fill the position of Service Operations Associate in Lagos.

    Job Summary

    • The Service Operations Associate is responsible for standardization and uniformity across all storage locations. He/she would enforce, maintain and ensure that a location is delivering the agreed quality of service – time management, aesthetics and service delivery of the Carsbazr chain of storage locations.
    • The Service Operations Associate objectively measures and drives the sole intent of the unit – “delivering world-class retail experience” at the varied storage locations; location standard operations process adherence, resumption, customer interactions, vehicle merchandising, inventory management etc.
    • He/she would report directly to Head of Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    • Enforce adherence to standard operations processes; resumption, stand-up meetings, drills, vehicle condition etc.
    • Enforce, maintain and manage the quality service level across all storage locations.
    • Interact and mediate with involved departments affecting quality of service delivered at all storage locations.
    • Train and review weekly with Lot Managers, Asset Officer on service quality areas losing value.
    • Conduct, analyze and prepare Dealer/End-User survey initiatives for improving service quality.
    • Quick to spot out trends, deviations and recommend solutions.
    • Objectively report service quality breaches across all storage locations.
    • Effectively contribute to building a world-class retail experience across our locations
    • Provide daily/weekly report to Head of Retail and Storage on assigned tasks.
    • Ensure all data reports are effectively updated – vehicle receipt and release, internal transits and all compulsory updates on the enterprise solution.
    • All other assigned tasks as required by the unit head

    Educational Requirement
    Minimum:

    • B.Sc or HND result

    Experience:

    • Minimum 1-3 years of relevant work experience. (Supply Chain, Operations, Sales experience, Quality Control will be an edge).

    Competency Profile
    Technical Requirements:

    • Proficiency in Microsoft Office Tools
    • Conversant with the Google Suite (Docs and Sheets)

    Knowledge:

    • Proven ability to work in teams and manage own tasks.
    • Good knowledge and experience in Sales.
    • Decent knowledge on self-directed projects
    • Strong numerical ability

    Skills Required:

    • Persuasive and influencing.
    • Task ownership and proactive.
    • Ability to multitask and deliver with minimal supervision
    • Resilient and productive under pressure
    • Ability to present and communicate information clearly.
    • Entrepreneurial and commercial thinking.
    • Must be target driven, delivering results and meeting expectation.
    • Has a strong sense of initiative and personal leadership.
    • Comfortable with ambiguity and unpredictable work hours.
    • Ability to negotiate and close negotiations with customers.
    • Ability to work in a fast-paced environment.

    How to Apply

    Interested and qualified candidates should send their CV by 31st January, 2019, using the interested job title as the subject.


    work ​Car45.com

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