• Service Center Agent at GIG Logistics

    work GIG Logistics
    Date Posted: 2020-10-11

    GIG Logistics , Nigeria’s leading Logistics Company, is recruiting for the position of Service Center Agent in Lagos.

    Job Description

    • Provide guidance to walk-in customers on product and service offerings
    • Educate customers and potential customers with information on SLA and delivery timelines
    • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
    • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
    • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
    • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
    • Promote and cross-sell company’s products.
    • Ensuring proper documentation and safety of all parcels sent and received.
    • Ensure strict compliance to scanning process and procedures.


    • Minimum of HND from a government recognized tertiary institution
    • Customer-centric, tech-Savvy, young and personable
    • Evidence of mandatory NYSC scheme or Exemption Certificate.

    Method of Application

    Interested and qualified candidates should apply.

    Note: Applicants should be resident in the preferred location

    work GIG Logistics

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