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Quality Analyst at Tek Experts
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We are recruiting to fill the position of a Quality Analyst in Lagos.
Job Description
- Are you a passionate quality professional?
- Are you looking for an environment where you can drive quality processes within a company experiencing fast growth?
- Tek Experts has a superb opportunity to do just this.
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
Job Responsibilities
- A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery.
- As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.
- Review support service requests in order to monitor compliance with procedures and best practices.
- Collaborate with managers regarding improvement areas and educational initiatives.
- Document processes and procedures and establish control points to ensure compliance
Required Skills
- Green belt certification and/or quality assurance experience will be considered a plus.
- Background in engineering related field.
- Experience in support services.
- Experience working in a multicultural environment.
- Experience developing projects, initiatives or improvement plans.
- Fluent in English, both written and conversational.
- Experience in presenting to large audiences, both, in presence or virtual.
- Positive, energetic and can-do attitude.
- Self-motivated and able to work under pressure.
- Resilient and able to work in a continuously changing environment.
- Detail oriented.
How to Apply
Interested and qualified candidates should applyNote: If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.
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