• NOC Engineer / Microwave NOC Engineer at 9mobile

    work 9mobile
    Date Posted: 2021-02-18

    9mobile is a Nigerian private limited liability company. We are recruiting to fill the position of a NOC Engineer / Microwave NOC Engineer in Abuja.

    Job: IRC3974

    Job Summary

    • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

    Principal Functions

    • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
    • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
    • Follow-up with resolver teams for resolution of network faults and incidents
    • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
    • Provision of support for troubleshooting of POF and COF for network incidents
    • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
    • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
    • Provision of regular periodic updates on all network faults and incidents
    • Send notifications for planned/unplanned outages to all stakeholders
    • Provide operations primary point of interface for enterprise customers and partners
    • Conduct initial demarcation of enterprise customers and partners complaints
    • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
    • Work with back office to ensure visibility of all network nodes
    • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
    • Perform other duties as assigned by the Incident and Surveillance Manager.

    Educational Requirements

    • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
    • Two (2) years post NYSC work experience.

    Experience, Skills & Competencies

    • Network Administration
    • Microsoft Office suite
    • Network Surveillance / monitoring tools(advantage)


    • Personal Effectiveness
    • Problem Solving


    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    How to Apply
    Interested and qualified candidates should apply.

    work 9mobile

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