• IT Help Desk Officer at KPMG

    work KPMG
    Date Posted: 2020-08-13

    KPMG - We are recruiting to fill the position of an IT Help Desk Officer in Lagos.

    Job Summary

    • Working as a member of a dynamic team, you will be the first point of contact for any IT related issues.
    • You will be required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face.
    • A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.

    Job Responsibilities

    • Provide 1st level support for all KPMG business applications and network infrastructure.
    • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
    • Logging all calls reported to the helpdesk and escalate as required.
    • Supporting the roll-out of new applications
    • Setting up new users' accounts and profiles.
    • Testing and evaluating new technology.
    • Prioritizing and managing support issues and following up till issues are resolved; ensuring SLA’s with internal customers are met.

    Job Requirements

    • University Degree in Computer Science, Information Technology or related discipline with at least a Second-Class Upper Division.
    • Relevant Microsoft or equivalent professional qualification desirable
    • At least 2 years relevant IT experience.
    • Broad knowledge of current IT development and integration technologies and best practice.
    • Good interpersonal and communication skills.

    How to Apply
    Interested and qualified candidates should apply

    work KPMG

Click here to join our Telegram community

Click here to report a suspicious job posting

Subscribe to our mailing list

Share this Job