• HR Shared Services Executive at Interswitch

    work Interswitch
    Date Posted: 2020-10-12

    Interswitch, an integrated digital payments and commerce company, is hiring a HR Shared Services Executive in Lagos, Nigeria.

    Job Purpose

    • To provide support to the HR team through a prompt response on shared services Operational activities thereby improving employee satisfaction
    • To Provide support on all HR transaction activities

    Key Responsibilities

    • Improve customer Service through Prompt response to employee requests and complaints in line with agreed SLA
    • Responsible for shared services operations and transactions and give insights on how to improve operational efficiency
    • Manage employee on-boarding and Day 1 readiness to improve new hire employee experience and seamless integration to Interswitch culture
    • Responsible for accuracy of employee records and document control including initiatives to improve employee documentation
    • Responsible for effecting staff redeployment and follow up to ensure update on all platforms
    • Manages and respond to previous employer references and letter request within agreed SLA
    • Design and execute shared services surveys to solicit feedback from employees and provides action plan of improving employee satisfaction and experience
    • Assist in daily HR transactional operations
    • Manages relationships with external service providers
    • Attends to and resolves staff queries relating to shared services and escalates complex queries as appropriate
    • Responsible for an end to end document management and retrieval
    • Update HR Data regularly
    • Prepares highlights of policy reviews and documents changes to support the policy approval process
    • Provides advice to staff on employee relations issues by providing clarification on company policy and other matters
    • Ensure adherence to company / HR policy
    • Provide advice on employee staff welfare issues


    • Manages end-to-end on-boarding of all new hires
    • Ensure that all new hires documentation is sighted, verified and documented
    • Ensure the availability of work tools and access control cards for all new hires as part of day 1-readiness
    • Provides administrative support (e.g. candidate sourcing, shortlisting, interview scheduling etc.) for all recruitment
    • Ensure proper on-boarding of new joiners and documentation requirements for new staff
    • Facilitate and participate in new staff induction program
    • Coordinates the scheduling of new joiners for pre-employment medical tests (for recruitment screening)

    Disciplinary and grievance:

    • Maintains staff disciplinary, grievance records and appropriate filing of such records

    Exit management administration:

    • Ensures that all exit management procedures and documentation are completed and filed
    • Academic Qualification(s): Good 1st first degree (business discipline / social sciences)
    • Experience (Number of relevant years): 2 years of relevant HR administrative experience

    How to Apply
    Interested and qualified candidates should apply.

    work Interswitch

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