So Fresh Neighbourhood Market is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. We are recruiting to fill the position of a Helpdesk/Customer Service Representative in Abuja.

Duties/Responsibilities
Planning:

• Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
• Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
• Maintains customer records by updating necessary information.
• Inform production supervisors of pre-orders and pick -ups.

Customer Service:

• Communicating courteously with customers by interacting with them.
• Assist customers to facilitate their choices and purchases of freshly processed products.
• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

Cash Management/Marketing:

Give information about the availability and benefits of different products to walk-in customers.

• Create awareness of special offers & promotions, & Meal plans to walk-in customers.
• Guides and informs them on new products, charges for extras and toppings based on their request.
• Collect monies from despatch riders and reconcile.
• Remit daily sales to the Outlet Manager.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Records and inputs orders, pass on to the production Team and Dispatch accordingly.
• Confirm all online payments before inputting into vend and dispatching orders.
• Prepare daily sales reports and forward to the Help Desk Manager.
• Carries out other task assigned by the Help Desk Manager

Person Specification

Key Skill Sets:

• Must be customer focus
• Must be professional in relating to people
• Must possess influencing and persuasion skills
• Must possess knowledge of policy & procedure
• Must possess good time management skills
• Must possess good computer skills, listening &phone skills
• Must possess documentation skills.

Qualification

• Degree in Mass Communication or related courses with at least 1 year experience in same position.

How to Apply

Interested and qualified candidates should send their Application Letter and CVs using the "Job Title" as the subject of the mail.

Note

• This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in Abuja.
• The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for interview, the address on your CV must indivate that you are in Abuja.