Bolt, formerly known as Taxify, is an Estonian transportation network company, is hiring a Customer Support Specialist - English in Lagos, Nigeria.

Job Description

• We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

Job Responsibilities
What you'll be doing:

• Represent Bolt in any English spoken market
• Support all Bolt's users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment

Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be ready to work in shifts
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English skills, any other language is a plus
• Be passionate about new technologies and ridesharing

Benefits

• Motivating compensation
• No corporate BS – we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
• Working with a motivated and talented international team, plus regular team events
• Working in one of the coolest offices in Lagos
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

How to Apply

Interested and qualified candidates should click here to apply