Customer Support Officer at Parkway Project Limitedwork Parkway Project LimitedplaceLagosDate Posted: 2021-02-22
Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services. We are hiring a Customer Support Officer in Lagos (Yaba).
- Provision of first level helpdesk support for product offerings
- Receive, document, and resolve clients/subscribers' complaints.
- Escalate clients/subscribers' complaints as applicable to support or help desk.
- Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
- Maintain appropriate logs of operational activities.
- Professional management of Incoming and Outgoing correspondence via telephone & Post mail
- Professional reception & attendance to guests & visitors.
- Collate and provide a report to the appropriate unit
- Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
- Bachelor's Degree qualification.
- 1 - 2 years Experience.
Method of Application
Interested and qualified candidates should send their CV on or before 29th March, 2021, using the "Job Title" as the subject of the email.
Parkway Project Limited
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