• Customer Support Officer at ​Parkway Project Limited

    work ​Parkway Project Limited
    Date Posted: 2021-02-22

    Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services. We are hiring a Customer Support Officer in Lagos (Yaba).

    Core Responsibilities

    • Provision of first level helpdesk support for product offerings
    • Receive, document, and resolve clients/subscribers' complaints.
    • Escalate clients/subscribers' complaints as applicable to support or help desk.
    • Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
    • Maintain appropriate logs of operational activities.
    • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
    • Professional reception & attendance to guests & visitors.
    • Collate and provide a report to the appropriate unit
    • Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.


    • Bachelor's Degree qualification.
    • 1 - 2 years Experience.

    Method of Application
    Interested and qualified candidates should send their CV on or before 29th March, 2021, using the "Job Title" as the subject of the email.

    work ​Parkway Project Limited

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