Kuddy Cosmetics - We are a cosmetics company and we deal in all kind of make-up material. We are recruiting to fill the position of a Customer Service Executive in Lagos.

Job Descriptions

• Act as a liaison for the company by managing all interactions to customers via all social media platforms.
• Respond to customer enquiries and complaints in a timely and professional manner.
• Keep records of all customer interactions, transactions and complaints.
• Manage incoming and outgoing calls.
• Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
• Handle and track all online retail orders via social media platforms and send direct links of products to customers on the kuddy website as needed
• Send tracking numbers to customers where necessary
• Ensure order to delivery time of products is time-bound at all times
• Maintain and update the online customer list on a monthly basis
• Generate sales leads that develop into new customers via social media.

Educational Qualification Requirements

• B.Sc. in English, Mass Communication or any other relevant Social Sciences
• 1-3 years prior experience in a customer service role
• Candidates residing within festac, amuwo are highly preffered.

How to Apply
Interested and qualified candidates should send their CV on 10th September, 2020 using the "Job title" as subject of the email.