• Customer Experience & Fulfillment Associate at Aneeque

    work Aneeque
    Date Posted: 2020-08-12

    Aneeque - We are an online Fashion retailer aspiring to be the go-to store for young people across Africa for all their fashion needs. We are hiring a Customer Experience & Fulfilment Associate in Lagos.

    Job Descriptions

    • We are seeking a highly motivated individual to join our team as a Customer Experience & Fulfilment Associate.
    • As part of our fulfilment team, your role will span across multiple areas of the operation, including inbound processing, order fulfilment, order packaging, and customer returns processing.
    • This is a fast-paced and physical position, meaning you must be able to stand, crouch, and lift objects and parcels.
    • Our ideal candidate has prior experience with order fulfilment software and strong data entry and customer service skills.

    Job Responsibilities
    Customer Service:

    • Own, manage and improve the day-to-day customer service flow
    • As the first point of contact for customer inquiries, provide an amazing experience for customers embodying our brand values
    • Respond to inbound emails from both templates and individualized responses
    • Manage all customer feedback, updates to subscriptions and size/style exchanges, ensuring the customer has the best experience possible while seeking to minimize return rates and cancellations

    Order Fulfilment, Inventory Control:

    • Ensure all orders / returns are properly picked, packaged, processed and documented in a timely manner
    • Manage stock inventory, as well as fulfilling low inventory orders. Also manage inventory of shipping materials
    • Process inventory in adherence to stated customer Quality Assurance policies

    Returns Processing:

    • Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during the returns and inspection process.
    • Process returns, inspecting the items for wear, and determining proper disposition.
    • Continuously look for areas of improvement and communicate improvement opportunities to leadership as appropriate
    • Keep warehouse organized and reorganize product locations so fast-moving products and products that frequently ship together are most accessible
    • Keep up with advancements and changes in the industry and develop an understanding of how new technologies can be leveraged to provide business solutions

    About You

    • 1+ years of experience in office support, fulfilment, shipping, or inventory management
    • Prior experience with inventory management software such as Quickbooks and BigCommerce
    • Experience with CRM software is a plus
    • Highly organized, detail-oriented and efficient
    • Excellent interpersonal skills and superior customer service attitude
    • Strong communication skills, both written and verbal
    • An overall can-do attitude and a strong passion for your career
    • Startup experience is a plus

    Details of the Job Requirements:

    • Hands-on experience with MS Office and WordPress or other blogging platform
    • Excellent time management and prioritisation skills
    • Excellent interpersonal skills, with strong written/verbal communication skills
    • Ability to multi-task – Job requires double-checking orders for accuracy and being careful about detail
    • Strong attention to detail
    • Superior customer service attitude
    • Experience with order management software or the ability to learn order management software
    • The physical ability to stand, crouch, and lift objects throughout a standard workday


    • Competitive Salary
    • Flexible working schedule with opportunity for remote work
    • 20 days Annual leave
    • Health Insurance
    • Company contributed Pension Plan
    • Opportunities for paid industry events and conferences

    How to Apply
    Interested and qualified candidates should apply on or before 18th August, 2020.

    work Aneeque

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